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Ianus Investments
Where innovation meets expertise in the world of Science and Technology...
Ianus Investments
Where innovation meets expertise in
the world of Science and Technology...
We would be happy to answer your questions
If you have any questions concerning our products or services or if you want to talk about an investment opportunity or want to schedule an appointment with one of our consultants to discuss a wonderful idea - Please contact us using the details below.
We would be happy to answer your questions
If you have any questions concerning our products or services or want to schedule an appointment with one of our consultants - please contact us using the details below.
Address
Neuburgerstr. 40,
Augsburg 86167
Germany
Office Hours
8:30 - 18:00
Call or whatsapp us
+32 477 50 17 48
Email us
info@ianusinvestments.com
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We would be happy to answer your questions
If you have any questions concerning our products or services or want to schedule an appointment
with one of our consultants to discuss a wonderful idea - Please contact us using the details below.
Address
Neuburgerstr. 40,
Augsburg 86167
Germany
Office Hours
9:00 - 18:00
Call or whatsapp us
+32 477 50 17 48
Email us
info@ianusinvestments.com
Impressum
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The Store
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Order & Sales Info
Warranty
Warranty
The assortment of our Yuuma store product is guaranteed for one year from the date of purchase, subject to normal usage conditions and adherence to the instructions for use recommended by the manufacturer. In the event that the product needs to be repaired during this guarantee period, the repair will be undertaken by our after-sales technicians providing that: the product has not been subjected to shock, immersion, etc. the problem has not been caused by inappropriate handling, fair wear and tear or failure to maintain the product (e.g. clogging); the product has not been repaired in any way by any after-sales service other than that of our Yuuma store or been interfered with by any person not approved by the seller; the product has not been modified in any way from its original condition.
WHAT PRODUCTS ARE PROVIDED WITH THE WARRANTY?
01 Products Purchased at Our Online Store
We guarantee the highest quality of the products purchased at our Appelwatch store. Our sales managers keep record of all the orders you place. If you are not satisfied with the quality of your purchase, you can turn to our warranty service and they will settle the issue.
02 Not Damaged Products
We guarantee the highest quality of the products purchased at our Online store. Our sales managers keep record of all the orders you place. If you are not satisfied with the quality of your purchase, you can turn to our warranty service and they will settle the issue.
03 Products with Available Paid Check
When you pay for the product you have chosen at our Online store, you get the check. It’s an important document, so please save it until the end of guarantee period. Products with available paid checks will free you from headaches in case of warranty case.
04 Products that Were Not Repaired By Third Parties
If the products you return to our Online store have not been repaired by the third parties, they are liable to warranty. Don’t go to the street corner repairing office that is close to your house. Talk to our warranty technicians first, they are here to help you with any problem you may face.
05 Products with Not Damaged Original Packing
All products bought at our store are delivered to you in the original packing. Please save it till the end of warranty period because if you decide to return the item for some reason, it should have the original packing that is not damaged in any way.
06 Products that Were Not Used Longer than their Warranty Period
You have the right to return the product within 14 days since its receipt. Contact our service center via telephone, email or online chat. You will get all necessary instructions on how to deal with the issue. We promise to handle your claim quickly and make you happy with your bargain.
WHERE TO APPLY FOR WARRANTY SERVICE?
Service Center in Your City
If our service center is available in your city, you may turn there for warranty repairing, refund or product replacement. Service manager will inspect the item you wish to repair/return or replace and do everything possible to settle your issue as quickly as possible.
Onsite/In-Home Service
In some cases it is possible to invite a service manager right to your office, home or settle the issue right on site. Parts and labor repair where labor is provided onsite at your place of business or home are covered by us according to the warranty policy.
IN WHAT CASES THE WARRANTY IS NOT PROVIDED?
- Damages from wear and tear
Please note that our guarantee does not cover product damages that may have resulted from normal wear and tear of the product you have purchased from our store.
- Unauthorized repairing services
When the product is being repaired by unauthorized service organizations, engineers or technicians the buyer loses his/her right for free warranty service.
- Not branded items
This warranty does not apply to any items not branded by our company even if packaged or sold with our original products. Such kind of products may have the benefit of a manufacturer's warranty.
- Misuse or abuse
LIf the product purchased at our store has visual traces of misuse or abuse, this case is also not covered by guarantee services. The store can render repairing services at your expense.
- Natural disaster
Natural disaster is a force majeure the seller can’t prevent. So, when the product has failed from the natural disaster, the store is not obliged to refund or repair it.
- Expired warranty period
The warranty begins on the date of purchase on the purchase receipt. In case the purchase receipt is not provided, the warranty period is considered to have started 6 months after the date of manufacturing on the product or as derived from the serial number of the product.
CHANGE AND RETURN
If you are not satisfied with your purchase on arrival you have fourteen (14) days starting from the delivery date to return or exchange the article. What should you do? Login to our website. Once logged inside your private area, please access the orders menu. Inside the orders list, please seek the order you want to make the return and click the button "Return items". Select the product you want to return within the order. Select return cause within the pull-down menu. Select the type of return: money refund or change for another size or color. If the return is a size change or color change, please select the model you want to make the change from the pull-down menu that appears on the screen when selecting the option. Click the "Confirm Return" button. You started the return process! Wait for the confirmation email; it will explain your following steps.
Delivery
Delivery Options
Hello and welcome to shipping and delivery page of the Store. Here you can read some details about a nifty little lifecycle of your order's journey from the time you place your order to your new treasures arriving at your doorstep. At first you choose the product you like. Then you put into your shopping cart and pass the checkout process in a few clicks. Our store offers several payment and delivery methods, so you have an opportunity to choose which one is the most convenient for you.
Cash & carry
If you choose cash and carry method, please note that this means that you should pay cash for the goods you purchase and carry them away yourself. In this case we do not offer credit accounts and delivery service. This is a common policy for cash and carry delivery method. Not too convenient for you? Please read on and get to know what else delivery methods do we provide. Please be sure that we have foreseen different situations and offer other delivery methods that may fit you best.
Pick-up from a Post parcel point in your city
A parcel point is an easy and convenient way to receive items in your city. Shop in our online store, then selects the parcel point as the delivery type and choose the preferred pick-up location. The item will be in the parcel point selected by you the next day after 4 p.m., or some time later in some areas. The Parcel Points are available in central locations and during the opening hours of shops, also on weekends. More than half customers pick up their parcel already on the day of its delivery.
Shipment to the door
What happens when you choose shipment to the door option? Our store takes responsibility for dealing with all the tasks involved in moving goods from the manufacturing plant to the buyer/consignee's door. It is our responsibility to insure the goods and absorb all costs and risks including the payment of duty and fees. In other words, the selling cost of goods includes all expenses inclusive of taxes to reach the goods at the door step of your premises.
International delivery
International delivery is regulated by EXW, Incoterms 2010. Any dates quoted for delivery of the goods are approximate only and the Appelwatch store shall not be deemed to be in delay in delivery of the goods unless actual delivery of goods occurs later than four weeks from the quoted approximate delivery date and having received the Buyer’s written notification. The buyer shall comply with all laws governing the importation of the goods into the country of destination.
Legal Notice
Legal Notice
Unless otherwise indicated on the face of the Store invoice, all prices are quoted on a per euro basis. Buyer is responsible for any tax or government charges imposed upon the sale or transfer of the Product. Buyer shall not have any right to set off any amounts due hereunder against any amounts which may become payable to Seller under any other agreement.
How can I pay for my order?
We accept Paypal with Visa, MasterCard, and American Express credit and debit cards for your convenience.
Can I track my order?
Yes, you can! After placing your order in the Appelwatch Store you will receive an order confirmation via email. Each order starts production 24 hours after your order is placed. Within 72 hours of you placing your order, you will receive an expected delivery date. When the order ships, you will receive another email with the tracking number and a link to trace the order online with the carrier.
Secure Payment
Secure payment
Visa & mastercard
Payment is the final step of the purchasing process. It should never be an obstacle. Our store pays special attention to this point as making payment in a secured environment is a primary concern of individuals. With e-commerce growth, and more recently the m-commerce evolution, it is essential to choose a payment solution optimized to Smartphone’s and tablets. It is equally important to choose the solution which offers a specific selection of credit cards that are most popular in the merchants target markets. We take Visa & MasterCard as they are widely used by cyber customers.
Noncash payment
Noncash is a method of paying for goods and services that does not involve the exchange of cash. Examples of noncash payment instruments include checks and credit cards. In the United States, most noncash payments are made using checks, credit cards, debit cards, and the electronic payment system called the automated clearinghouse (ACH) — collectively referred to as retail noncash payments. Just choose which of the listed noncash payment methods is more convenient for you.
Cash payment
Cash payment is a form of liquid funds given by a consumer to a provider of goods or services (our store in the given case) as compensation for receiving the products we provide. In most domestic business transactions, a cash payment will typically be made in the currency of the country where the transaction takes place, either in paper currency, in coins or in an appropriate combination. Keeping cash on hand can be a great way to avoid overspending. You can choose exactly how much cash you're willing to spend and stop spending when you're out of cash.
FAQ Sales & Orders
FAQ's
If you need help, we have a list of frequently asked questions and answers. We strive to give you the best buying experience possible. Click a question below to view the answer.
How can I change something in my order?
If you need to change something your order, please contact us immediately. We usually process orders within 2-4 hours, and once we have processed your order, we will be unable to make any changes.
- Change order
- Cancel order online
- Cancel order using automated system
- Unable to cancel order
How can I pay for my order?
We accept Visa, MasterCard, and American Express credit and debit cards for your convenience.
Can I track my order?
Yes, you can! After placing your order you will receive an order confirmation via email. Each order starts production 24 hours after your order is placed. Within 72 hours of you placing your order, you will receive an expected delivery date. When the order ships, you will receive another email with the tracking number and a link to trace the order online with the carrier.
Can I return an item?
Please visit our Returns & Exchanges page for more information.
How long will my order take to be delivered?
Delivery times will depend on your location. Once payment is confirmed your order will be packaged. Delivery can be expected within 10 business days.
Do I need an account and what are the benefits?
It's not required to create an account. But, having an account provides easier checkout, the ability to create and send a wishlist, and a customized shopping experience.
We would be happy to answer your questions
If you have any questions concerning our products or services or want to schedule an appointment with one of our consultants to discuss a wonderful idea - Please contact us using the details below.